FAQs
How long does it take to process my order?
All of our products are made to order. Production typically takes 1.7 business days before your order is shipped.
How long does shipping take?
Shipping times vary depending on your location.
Will the colors match the product images?
We work hard to ensure our designs are printed with vibrant, accurate colors. However, slight variations may occur due to differences in screen settings, lighting, and the printing process.
What if I receive a damaged or defective item?
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of receiving your order. Include your order number and photos of the issue, and we'll work to resolve it as quickly as possible. Please check our Return and Refund Policy page for more information.
Can I return or exchange my order?
Because our products are custom-made, we do not accept returns or exchanges for:
- Incorrect size selection
- Change of mind
- Buyer’s remorse
- Orders placed by mistake
Returns, replacements, or refunds are only available for items that arrive damaged, defective, or incorrect and are reported within 5 days of delivery.
Can I change or cancel my order?
We begin processing orders shortly after they are placed. If you need to make a change or cancel your order, contact us as soon as possible. While we'll do our best to help, we cannot guarantee changes once production has started.
Which countries do we ship to?
We proudly ship to the United States of America, United Kingdom, Canada and Mexico.
How do I contact customer support?
If you have any questions or concerns, please reach out to us at:
Email: editzalbum206@gmail.com
Store Name: Trophy Threadz
We're always happy to help and will respond as quickly as possible. 😊